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Whether you need assistance with an exchange, have a specific question about Printful fulfillment, or simply want to share how you live out your faith daily, we read and reply to every message.

Frequently asked questions

Do you offer refunds or exchanges?

At this time, we do not offer refunds or exchanges. All Vivify apparel is made to order through print-on-demand production, meaning each item is printed specifically for you after checkout. If your item arrives damaged, defective, or misprinted, please contact us within 7 days of delivery at hello@shopvivify.com with your order number and a photo of the issue.

What if my order arrives damaged or incorrect?

We're sorry if that happens! Please email us at hello@shopvivify.com within 7 days of delivery with your order number and a photo of the item. We'll work with you to make it right through a replacement or store credit.

Can I cancel or change my order after placing it?

Because production begins shortly after your order is placed, we're unable to accommodate cancellations, size changes, or address changes once an order has been submitted. Please double-check your sizing, design, and shipping details before checkout.

How do I know what size to order?

Each product page includes a detailed size chart. Since we're unable to offer exchanges, we recommend reviewing measurements closely before ordering. If you're between sizes, feel free to email us at hello@shopvivify.com for guidance.

How long does shipping take?

Since our items are made to order, please allow a few extra days for production before your order ships. Once shipped, delivery typically takes 7-10 business days, depending on your location. You'll receive a tracking number by email once your order is on its way.

Do your designs have hidden details?

Yes! Every Vivify design includes a hidden detail. We hope our pieces invite you to slow down, look closer, and reflect on the deeper meaning behind them.

How can I contact you?

You can reach us anytime at hello@shopvivify.com. We're happy to help with sizing questions, order issues, or anything else.

What does "Vivify" mean?

To vivify means to bring something to life. Our brand is built on James 2:17 — faith without works is dead — and everything we create is meant to be a reminder that faith is meant to be lived out, not just believed.